Impacts of Telework on the Perception of Public Servants in a Brazilian Federal Agency

Abstract

Since the COVID-19 pandemic, one of the working methods that has been gaining notoriety is telework. In this context, this study analyzes the perception of public servants in a Brazilian federal agency about changes resulting from the implementation of telework. This was a qualitative and descriptive piece of research, using a case study strategy. Semi-structured interviews were conducted with 10 teleworkers from public agencies in the State of Ceará, with most of the participants being women. Content analysis showed that telework offers workers a better quality of life due to flexible working hours. This study contributes to understanding the impacts of telework, such as the restructuring of jobs and new organizational configurations, as well as making contributions by presenting empirical data on the subject of practices that favor remote working and new debates. Keywords: telework, public service, restructuring of work.