Icici Bank’s Performance and It’s Expenditure on Human Resources

Abstract

As we know in the 21st century all the organizations are facing competition. The service sector is the major contributor throughout the world economy. In the service sector employees play an important role. Because of the quality of service depends on the employees who are serving that service. In that support objective of our study is to trend in earnings of the organization and expenditure incurred on employees by the organization. ICICI is the leading public sector bank, so we have collected data from annual reports of the ICICI bank from the period of 2012 to 2018. After analyzing the data we found the correlation between total income of ICICI and expenditure incurred by ICICI on their employees. On the basis of this study, we conclude that employees play an important role in the organization. And organizations are just increasing expenditure on employees in the same trend of the organization's income. The organization should put employees on the balance sheet as assets. Organizations are still showing employees as expenditure. In coming future, if the organization will recognize employees' contributions that will lead to more satisfaction in the employees and this boost in satisfaction will improve the performance of employees due to that the overall performance of the organization will improve.