Cloud OCR implementation in Iraqi government SaaS: A step towards digital transformation

Abstract

The present paper examines the deployment of Cloud Optical Character Recognition (OCR) technology within the Software as a Service (SaaS) platforms of the Iraqi government, which can be considered a strategic step in digitalization in notary uses. The benefits, challenges, and possible outcomes of Cloud OCR incorporation into different government services are discussed in order to outline the opportunities it creates in terms of accelerating citizens’ efficient and transparent access to available services. Cloud OCR allows the Iraqi government to facilitate document processing, enhance the accuracy of provided data, and accelerate decision-making, especially for notarized processing. The paper depicted the MATLAB simulations for processing times of OCR and paper-based text extraction methods across multiple iterations along with accuracy rates for both cases for 25 documents that validate the main objective of this study. The significance of microstrip devices, IoT, AI, and cybersecurity in Cloud OCR are as well determined in this study.