Artificial Intelligence and Its Influence on Digital Transformation, Development, and Productivity in Saudi Arabian Organizations: A Critical Evaluation

Abstract

This study investigated the advantages and disadvantages of using artificial intelligence in the field of human resources. Data was collected through interviews, involving several organizations. The sample size comprised 540 employees with various roles. The results revealed that over 56.16% of the participants had prior experience working with AI services. Regarding skill development in the age of AI, 40% emphasized the importance of programming skills, analytical abilities, and data-driven decision-making. These aspects received the highest percentage among the answers. Additionally, 55.44% indicated the importance of intensive skills development courses over the past three years. Moreover, 56.5% of the participants stressed the importance of preserving human values and morals, identifying skills that may not necessarily need improvement. The study recommended that organizations keep level of continuous technological developments in the field of artificial intelligence and provided training for employees in artificial intelligence techniques to enhance human resource management practices.