The holistic Knowledge Management: adherence analysis of the Federal Data Processing Service (SERPRO) model OF BRAZIL

Abstract

This study aimed to analyze the adherence of the Federal Data Processing Service (SERPRO) model to holistic Knowledge Management, signaled as necessary for the development of knowledge-oriented structures. To promote this analysis, holistic Knowledge Management was outlined and its parts presented. By means of qualitative-quantitative approaches and by the Content Analysis method, this model was analyzed. As a result, the SERPRO model partially adheres to holistic Knowledge Management, revealing the opportunity to develop more comprehensive structures. Analysis of other models is a suggestion of future research.