SUCCESS FACTORS OF MENTORING AND SUPERVISION BY HOSPITAL SUPERVISORY AGENCY

Abstract

Background: Hospital supervisory agency have been established to assist hospitals with maintaining their service quality. Not all provinces have an effective one, however. One agency that is run properly is the Yogyakarta Provincial Hospital Supervisory Agency. Aim: This study analyzed the success factors of the Yogyakarta Provincial Hospital Supervisory Agency in implementing supervision and mentoring in hospitals in Yogyakarta according to Indonesian Government Regulation No. 49 of 2013. Methods: This study employed a descriptive-qualitative approach and was conducted in Yogyakarta between January and June 2019. Data were collected using in-depth interviews with participants chosen by a purposive sampling technique. Results: The Yogyakarta Provincial Hospital Supervisory Agency constructed a mindset that hospitals will benefit from partnering with them. Also, the members of agency had a strong commitment to creating innovative strategies and networking with related stakeholders in spite of low funds from the Yogyakarta Provincial Health Office or the Yogyakarta government. Conclusion: The success factors of the Yogyakarta Provincial Hospital Supervisory Agency were determined by the high commitment of its members and the well-built cooperation between the agency and the hospitals in Yogyakarta.