Tacit knowledge transfer in training and the inherent limitations of using only quantitative measures

Abstract

The greatest challenge for many organizations today is not the acquisition, organization, and storage of information, but rather the ability to transform such information into useful knowledge as well as the application and measurement of it. This paper discusses effective knowledge transfer in a training environment and the inherent limitations in using only quantitative measures as a tool of knowledge transfer measurement. By examining the measurement tool of a major U.S.-based airline, this study identifies disparity in peer and observer behavior assessment to understand other important factors that impact the measurement of knowledge transfer.