La comunicación enfermera-cliente en el cuidado en las unidades de urgencias 24h: Una interpretación en Travelbee

Abstract

A descriptive survey and a qualitative boarding have as a goal to show the communication nurse-patient and the treatment in nursing that the 24h emergency services and to discuss the aspects of the communication and the interpersonal relationship nurse-patient in the treatment regarding the theoretical reference by Joyce Travelbee. Data were obtained after having being approved in the committee of ethics through the semi-structured interview applied to ten 2nd Lieutenants Military Firewomen Nurses in the District of Belford Roxo. The thematic analysis of the words made possible to demonstrate three categories: the revealed communication in the treatment of nursing; the communication nurse-patient in the spaces of care of the24h Emergency Unit and the aspects of the interpersonal relationship nurse-patient. To sum up, due to the relation human being- human being the communication and the added care in an Emergency Unit occur in its different objective and affective possibilities, instrumental and expressive, respectively, independent of the space of care. © Servicio de Publicaciones - Universidad de Murcia.