Data Sharing for Fraud Detection in Insurance: Challenges and Possibilities

Abstract

Digital development has opened up new tools to enable innovation, one of the options being data sharing among businesses. This paper addresses data sharing in the insurance industry and its innovation potential through a case study from a Norwegian data sharing project. The goal of the studied project is to achieve cross-company data sharing and with that enabling more efficient insurance fraud detection. We look at what requirements need to be fulfilled for data sharing to be implemented and what kind of challenges such a data sharing project meets. We analyse interview data from project participants and systematize their opinions and impressions regarding possibilities and challenges for data sharing. The case shows that data sharing among competitors in the insurance industry is hard to realise, very much due to the lack of trust in how the others will use data, but also due to competition laws and other regulations.