How to manage ICTs mediated co-production: A public value perspective

Abstract

The adoption of ICTs mediated co-production to produce services is also becoming common in the public sector. The public sector literature discusses ICTs mediated co-production according to different organizational dimensions without considering that they mutually affect each other’s. The analysis of ICTs mediated co-production according to single dimensions has leaded many public organizations to make poor strategic planning focusing just on specific aspects of their strategy. This paper provides a comprehensive framework that combines all the different perspectives simultaneously and help public managers to make better organizational strategies for public organizations. The framework is the result of the combination of the Strategic Triangle of Moore with the concept of assemblage and has been tested on the case of Transport for London (TfL). TfL is a public organization that manages public transportation and has developed an Open Data platform that enables more than 700 applications like City Mapper or Google Maps to co-produce the information service about public transportation.