Exploring the impact of social relationships on work productivity of employees: A structural equation modeling approach

Abstract

Improving work productivity is crucial for a company's ability to build strong trust, particularly with its customers. This study aims to explore how social relationships impact employee work productivity by acting as a mediator between supervision and motivation. The research utilizes a quantitative method, specifically a structural equation modeling (SEM) based on SmartPLS, and was carried out at PDAM Tirta Silau Piasa in Asahan Regency, involving 185 employees. Data was collected through surveys using a Likert scale. Findings reveal that social relationships play an important role in linking supervision and motivation to the work productivity of employees at PDAM Tirta Silau Piasa Asahan Regency. The study suggests that supervision should maintain a focus on professionalism to ensure objective outcomes. Additionally, enhancing employee motivation should include not just the employees but also offering rewards such as vacation packages for families and scholarships for children's education to keep motivation levels high.