Understanidng mobile work continuance of Chinese knowledge workers

Abstract

As more and more organizations adopt a “mobile by default” approach to information systems and work design, studying mobile work as a post-adoption phenomenon is both important and timely. Using data collected from 238 Chinese mobile workers, this study develops and validates a model of mobile work continuance. Our findings suggest that the expectation-confirmation framework provides strong theoretical support for explaining mobile work continuance, and that performance, technical support, management support, data security concerns and work life balance concerns affect knowledge workers' mobile work continuance intention collectively.