An Exploratory Research on Indian Digital Payment

Abstract

In order to achieve the aim of a cashless society, Indian government is patronizing and encouraging the usage of digital payment. In this work, an exploratory study related to digital payment using ‘credit and debit card’ and at ‘point of sales’ have been carried out considering several dimensions by drawing the inferences from the existing datasets. Inference related to ‘cards growth rate’ proved instrumental during study and presented the deep insight on the growth trend. Further, this work presents the popular digital payment modes, and comparisons among them is drawn to present the distinct features that justify the suitability of one over the other. Results revealed unprecedented emergence of COVID-19 had adverse impact on the overall growth of digital payment systems. This work will be profoundly helpful to the stakeholders involved in digital payment industry, and policy making to deeply understand the digital payment trend and formulate the futuristic policies.