Customer’s confidence on dual banking system

Abstract

This paper will look into the customers’ confidence towards Islamic Personal Saving in comparison to conventional deposits in a bank. Respondents from three different states in the northern states in Peninsular Malaysia were the samples of study. A systematic sampling method was employed with three hundred and fifty samples collected in a period of six month were obtain for further analysis. Multiple Regression analyses helps to confirm the framework conceptualized in the beginning of the study. Availability of electronic information shows a significant influence on the customers usage of Islamic finance system while for the conventional deposits, reputation of the bank significantly influence customers to use the conventional finance system. ©