The Effect of Work Behavior and Knowledge Management toward Organizational Performance through Employee Performance at PT Bank Aceh Syariah, Aceh-Indonesia

Abstract

This study examined the effect of work behavior and knowledge management on employee performance and organizational performance, the effect of employee performance on organizational performance, and the mediation effect of employee performance between work behavior and knowledge management on organizational performance at PT Bank Aceh Syariah. The sample used in this study was 120 respondents using the Census method. The analytical tool used was path analysis with the help of SEM Amos 21. The results showed that work behavior and knowledge management had a positive and significant effect on employee performance. Work behavior and knowledge management had a positive and significant effect on organizational performance. In addition, employee performance had a positive and significant influence on organizational performance. The result of the mediation effect analysis revealed that employee performance fully mediated the effect of work behavior on organizational performance, and employee performance fully mediated knowledge management on organizational performance. Keywords: Work Behavior, Knowledge Management, Employee Performance and Organizational Performance.