Wine service marketing, value co-creation and involvement: Research issues

Abstract

Purpose – The purpose of this paper is to develop a conceptual model that examines wine channels typified by differing levels of service orientation, and resulting branding implications based on consumer involvement and value cocreation properties. Examples of channels characterised by relatively low levels of organisational service provision include supermarket retailing, while higher levels of service orientation are found in channels such as restaurants and wine tourism. The model thus provides a framework for analysis of wine branding across distribution channels characterised by differing levels of service orientation. Design/methodology/approach – A literature review addressing service provision in wine marketing, consumer involvement and needs, value cocreation and branding is proposed in the paper. Findings – An integrative conceptual model and associated research issues are derived from a review of relevant literature. Research implications – The paper provides a research agenda for involvementbased wine branding across more traditional, external marketingoriented channels (e.g. supermarket retailing) and emerging, more interactive/relational wine marketing service sectors (e.g. restaurateurs, tourism). Originality/value – The paper provides a deeper understanding of wine marketing in growing forms of servicebased wine channels. © 2009, Emerald Group Publishing Limited