Models for measuring the performance of an organization

Abstract

The complexity of managing an organization today requires that managers be able to measure performance and analyze the impact of different dimensions of performance on organizational excellence. Many experts in the field have started talking about the importance of measurement as a means of communication. The customer can provide information about the physical quality - the appearance of the product, about the functionality and performance of the product, characteristics that are also related to quality. If the product is used in the performance of a service, then the quality of this service is directly proportional to the quality of the product. A mixed performance management model is concerned with both inputs and outputs. The selection of the best model to improve performance is based on a self-assessment process. Organizational excellence is measured by the organization’s ability to achieve and maintain exceptional results simultaneously for all stakeholders.