The Effect of Organizational Climate and Job Satisfaction on the Formation of OCB in Marketing Staff of Pt Ajmi Pontianak Branch

Abstract

This research was conducted in Pontianak, involving marketing employees at PT AJMI Pontianak Branch. Respondents of this research consisted of 35 men and 84 women with an age range between 24 s.d. 62 years old, with take home pay based on commission from their sales. This research data processing uses Multivariate Statistical Method, Structural Equation Modeling (SEM), WarpPLS6 Approach. Research findings state that organizational climate is a positive and significant builder for job satisfaction and OCB, job satisfaction is also a positive and significant shaper for OCB and job satisfaction is a significant mediation between organizational climate and OCB in marketing employees of PT AJMI Pontianak Branch.