The Evaluation of Teachers’ Job Performance Based on Total Quality Management (TQM)

Abstract

This study aimed to evaluate teachers’ job performance based on total quality management (TQM) model. This was a descriptive survey study. The target population consisted of all primary school teachers in Karaj (N=2917). Using Cochran formula and simple random sampling, 340 participants were selected as sample. A total quality management model-based researcher made questionnaire was used for collecting the data. Its validity was confirmed by experts. The pilot study was conducted on 30 participants; using Cronbach Alpha formula, its reliability was determined to be 0.813. The data were analyzed using SPSS software in two descriptive (median, mean, mode, standard deviation, skewness) and inferential (one-sample T test) levels. The findings showed that at α= 0.05 level, the teachers’ job performance was higher than mean. At α= 0.05 level, also, the teachers’ job performance in process design, management, process improvement, public participation, and focus on customer was higher than mean.