The Effect of Online Interaction Types and Acceptance of Technology Factors on Student Satisfaction with Online Learning During the COVID-19 Pandemic

Abstract

In reducing the spread of the COVID-19 virus, all face-to-face learning processes are replaced with online-based learning. Student satisfaction is needed in an online learning. Online interaction and technology acceptance are required in online learning. Learner-content interaction, learner-instructor interaction, and learner-learner interaction are types of online interaction. Technology acceptance is described by the two factors of technology acceptance model (TAM). The two factors are perceived usefulness and perceived ease of use. Therefore, this study aims to examine the effect of online interaction types and technology acceptance factors on student satisfaction with online learning. The study was conducted on 205 students at a university in Jakarta. The research method used is a quantitative method by distributing online questionnaires. Based on simple linear regression analysis, this study indicate that all three types of online interaction has a positive effect on student satisfaction with online learning. This study also shows that two factors of technology acceptance effect student satisfaction with online learning. This study found that duration of online learning gives different result in student satisfaction. Overall, the results of this study indicate that material, communication with instructor and other students in online learning effects the student satisfaction. In addition, the longer online learning takes, the students feel more satisfied in learning because more material is obtained. Furthermore, students' perceptions on one of communication platform can help and ease students in online learning so that student satisfaction increases.