State of Affairs in ICTs Usage within the Hospitality Industry (Guest House & Hotel) Operations: A Case of Brong Ahafo Region Ghana

Abstract

The impact of the hospitality industry to the total growth of the Ghanaian economy cannot be exaggerated [1, 2]. Information and Communication Technologies (ICTs) play an important part in improving competitiveness, empowering development, and bringing advancement to all stages of society [3]. The Swift and significant development of ICTs and the spreading out of the internet have moved-in in all phases of human life [4]. Hospitality Industry as one of the presently fast growing industries in Ghana and the world Writings disputes that tourism cannot advance without a support of the ICTs application [1, 5, 6, 7]. In today’s world, the Hospitality Industry in Brong Ahafo Region and Ghana at large must have suitable and appropriate adoption of ICTs novelties in order to achieve a first-hand form which is satisfactory in today’s contemporary business world. This study probes the usage of ICTs and its application in the Hospitality Industry (Guest house & hotels) in the Brong Ahafo Ghana. By means of a descriptive and cross- section strategy, this study probed the nature of ICTs resources and the predominant impediments to the use of ICTs in Brong Ahafo Ghana. The outcome of the survey point out an average level of alertness of ICTs applications in the region's hospitality industry. On the other hand, low usage of ICT and employment in e-reservation and e-booking is still of a very low rate. The assumptive and strategy implications are discussed.