Innovation & Performance Measurement: An Adapted Balanced Scorecard

Abstract

The aim of this paper is to offer an adaptation of the Balanced Scorecard (BSC) to improve performance measurement within research-intensive network. The paper employs the case study of the network Campania Bioscience to develop an innovation-oriented BSC to show the practical potential of this integrated theoretical approach to innovation, measurement, and control. The study develops specific key performance areas and indicators to enrich each of the four perspectives with the innovation elements (only implicitly considered in the original model). The paper shows the potential of the BSC to achieve a practical and effective interplay between innovation and control. The value of the paper lies in its ability to propose a new innovative-oriented BSC, capable to act as a means of dialogue and mediation in complex organizations, such as research-intensive networks.