Impact of technological turbulence and competitive intensity on employee job performance: The role of workplace digitalization and job crafting

Abstract

Following the “environment-behavior-performance” paradigm, we aim to examine how the environment influences employee behavior and job performance. We subdivide the environment into the organizational external environment (dynamic environment, including technological turbulence and competitive intensity) and the specific internal work environment (workplace digitalization). Drawing on uncertainty reduction theory and conservation of resources theory, we validate the chain mediating mechanism through which technological turbulence and competitive intensity affect job performance via workplace digitalization and job crafting. The results indicate that technological turbulence has a significant direct positive effect on job performance (b=0.233, p