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Journal Article

Information Technology Services in Area Service Operations Based on ITIL V3 2011: Measurement Results

  • Maulana* A
  • et al.
International Journal of Innovative Technology and Exploring Engineering (2020) 9(5) 1776-1779
DOI: 10.35940/ijitee.d1667.039520
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Abstract

Evaluation of IT services at PT. Tower Bersama group includes 5 processes in the service operation that is Incident management, Problem management, event management, service fulfillment and access management. based on the evaluation that has been done management can know the process that is still not good and get proposed improvement based on evaluation results.

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APA

Maulana*, A., & Fajar, A. N. (2020). Information Technology Services in Area Service Operations Based on ITIL V3 2011: Measurement Results. International Journal of Innovative Technology and Exploring Engineering, 9(5), 1776–1779. https://doi.org/10.35940/ijitee.d1667.039520

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