MArCo: Using meta-cognitive conflicts to provoke strategic changes

Abstract

The inevitability of conflicts in group interactions and their role as promoters of cognitive changes as well as of reflection and articulation has generated a significant amount of research on the subject. In this light, we have built a computational framework for the detection and mediation of meta-cognitive conflicts, aiming at fostering more productive interactions. When mediating a conflict situation, we diagnose which strategic change is happening, and suggest courses of action that can lead to more refined solutions. In order to make mediation more effective, we have also considered group and individual models, the history of the interaction and model of the task. Our approach is exemplified by the implementation of MArCo. © Springer-Verlag 2000.