Improving quality in use of web applications in a systematic way

Abstract

A first step to evaluate quality is to define nonfunctional requirements usually through quality models. The ISO 25010 standard describes one such model for general usage in specifying and evaluating software quality requirements, but its concepts need to be adapted based on a specific information need and context, i.e. for evaluating WebApps in a real situation particularly when it comes to evaluating quality in use (QinU). WebApps and their quality evaluation have been proposed in research through many approaches, but mostly for the purpose of understanding, rather than improving. In this tutorial, we demonstrate employing a quality modeling framework and strategy to instantiate quality models with the specific purpose not only to understand the current situation of a WebApp, but also to improve it. © 2012 Springer-Verlag.