Journal Article

The satisfaction and retention of frontline employees: A customer satisfaction measurement approach

International Journal of Service Industry Management (1996) 7(5) 62-80
DOI: 10.1108/09564239610149966
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Rust, R. T., Stewart, G. L., Miller, H., & Pielack, D. (1996). The satisfaction and retention of frontline employees: A customer satisfaction measurement approach. International Journal of Service Industry Management, 7(5), 62–80. https://doi.org/10.1108/09564239610149966

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