Shift and schedule affecting line maintenance performance

Abstract

The main objective of this research is to identify the impact of shift and schedule related to stress that are reflected in line maintenance performance. It is also intended to emphasize more on the consequences towards the line maintenance personnel so they would be aware and take precaution steps. With the utilization of quantitative methods, 100 Malaysian Aircraft Maintenance Technicians (AMTs) from a major low-cost airline company were given a specifically-tailored questionnaire which investigates the impact of shift and schedule in their Line Maintenance Department. Based in Selangor, these maintenance personnel were from the 23-46 years of age and had a variety of weekly work schedule. The data has concluded that among them, several different health issues have been recorded because of irregular and/or extensive working hours. Other contributing factors included tough deadlines, low wages, work environment, and mismatch between personnel’s capabilities and organizational demands.