Employee Satisfaction Towards Integration of Quality Management System: A Case Study of Malaysian Automotive Manufacturer

Abstract

This paper presents a case study to analyse the workers’ satisfaction level on the implementation of an integrated quality system between the IATF 16949 and Toyota Production System focusing on internal audit activity in one automotive company in Malaysia. The main goal was to validate and investigate the issues and challenges those employees in the organisation faced before and after the systems were integrated. Rasch Measurement Model was used to analyse the data collected. Initially, pilot data were conducted, and the data were used to construct the survey questionnaire with 3 constructs and 47 items. A total of 30 respondents from various departments were assessed with the demographic traits of position in the organization and years of service. From the pre-implementation survey, most of the respondents agreed that too many documents were involved throughout both audits and lack of training for auditee on both systems was the main cause to the ineffective implementation of both systems, particularly at mass production process. Both items were measured below the person mean value in variable map (pre-implementation). After the integrated system, the post-survey analysis proved that too many documents and lack of training were above person mean value in variable map (post-implementation). The results revealed that most of the respondents agreed the integration of both systems has given an effective result and good impact to the organization’s performance.