TINGKAT KEPUASAN PELANGGAN SISWA KELAS VIII SMP N 4 SELONG TERHADAP PELAYANAN ADMINISTRASI SEKOLAH PADA MASA PANDEMI TAHUN AJARAN 2020-2021

Abstract

This research is about the Customer Satisfaction Level of Class VIII Junior High School 4 Selong Students Against School Administration Services during the Pandemic Period, 2020-2021 Academic Year. The problem studied in this study is about the level of customer satisfaction during online learning. The level of customer satisfaction is measured through customer satisfaction indicators. The purpose of this study is to determine the level of customer satisfaction in the online learning system used. This research method is descriptive qualitative. The subject of this research is SMP N 4 Selong. Data collection techniques in this study were interviews, questionnaires, and documentation. The results of this study are, when viewed from the predetermined indicators, customer satisfaction has been achieved. Some of the superior aspects including the availability of wifi, consistency of teacher attendance and assignments accompanied by mentoring are things that make customer satisfaction achieved.