Librarian Services at Unilak's Main Library Environment: A Dramaturgi Approach

Abstract

This research is a qualitative research by using a dramaturgi approach from Erving Goffman done in the main library of the Universitas Lancang Kuning. In dramaturgi, the reality is analogous to theatrical performances. The focus of this approach is not what people do, what they want to do, but how they do it. Data collection techniques in this study were conducted by observation, interview and document analysis. The results of this study indicate that in playing the role of leadership is approaching creative. This is demonstrated by the efforts undertaken in building ideal services such as guiding actors according to scenarios (making clear rules, making job descriptions, creating vision and mission libraries, removing those that do not support it outside the library, rolling in the library and sending staff training, seminars and workshops) and keep the team's agreement for service improvements (evening picket, Saturday special service, student use of book data input). In building the desired service, the director builds the actors' interaction based on power, so that the interaction that runs feels rigid, there is no communication and coordination between the leadership and subordinates. Complained and gossiped backstage.