Change Management: An Information Flow Approach

Abstract

Industries use information in common ways to facilitate change initiatives. A review of change management models by John Kotter, Einar Iveroth, Michael Beer, Russel Eisenstat, Bert Spector, Wanda Orlikowski, and J. Hofman were completed. These were then synthesized into a new Information Flow Model. The Information Flow Model focuses on information flow and commonality being the drivers of successful change. This model was validated using three individual interviews with director level or above personnel from differing industries. The interviews did validate the new Information Flow Model and its focus. Additional recommendations for future analyses were provided.