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Emotional Labor in the Airlines: Relation between Psychological Contract Violation, Job Satisfaction, and Empathy

  • Okabe N
IntechOpen, (2020)
DOI: 10.5772/intechopen.82274
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Abstract

… by human service employees moderate the decreasing propensity of job satisfaction. The background is the changed organizational climate, where the human service employees may …

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APA

Okabe, N. (2020). Emotional Labor in the Airlines: Relation between Psychological Contract Violation, Job Satisfaction, and Empathy. In Empathy Study. IntechOpen. https://doi.org/10.5772/intechopen.82274

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