The Influence of Artificial Intelligence on Generation Z’s Online Fashion Purchase Intention

Abstract

The advance of digitalization has generated an ever-increasing number of options in the digital sphere. This phenomenon has transformed multiple sectors, including e-commerce and, in particular, the fashion industry. Artificial intelligence (AI) has emerged as a powerful tool that is redefining the online shopping experience. However, there is little research on how AI influences this purchasing process, limiting its full exploitation. This study provides new insight into how artificial intelligence influences online purchase intention in this sector by examining Generation Z consumers’ attitude and purchase intention using the Echo Look AI device. This study involved 210 university students aged between 18 and 25 years old who were surveyed in the cities of Madrid and Barcelona. The results indicate that perceived quality, attitude towards AI and perceived usefulness have a positive influence on purchase intention. Based on these results, theoretical and practical implications are discussed.