Key Indicators for Successful E-oriented Operation and Management of the Nutrition Consulting Service System

Abstract

According to the application theory of information systems, it is a tendency that the e-management of the nutrition consulting service industry by the Internet generation, and service quality is the key indicator of operational performance, which is of great importance. This research purpose was to analyze the key dimensions of online service quality when customers were learning online. This research used the E-SERVQUAL to design five major dimensions and 15 criteria, and through the analytic hierarchy process (AHP) constructed a set of successful operation management modules. This research verified the order of the key indicators were: Security/Privacy, Reliability, Reactivity, Efficiency, Tangibility.