AI Applications in Supply Chain Management: A Survey

Abstract

The advent of Industry 4.0 and the integration of Artificial Intelligence (AI) is transforming supply chain management (SCM), improving efficiency, resilience and strategic decision-making capabilities. This research study provides a comprehensive overview of AI applications in key SCM processes, including customer relationship management, inventory management, transportation networks, procurement, demand forecasting and risk management. AI technologies such as Machine Learning, Natural Language Processing and Generative AI offer transformative solutions to streamline logistics, reduce operational risk and improve demand forecasting. In addition, this study identifies barriers to AI adoption, such as implementation challenges, organizational readiness and ethical concerns, and highlights the critical role of AI in promoting supply chain visibility and resilience in the midst of global crises. Future trends emphasize human-centric AI, increasing digital maturity, and addressing ethical and security concerns. This review concludes by confirming the critical role of AI in shaping sustainable, flexible and resilient supply chains while providing a roadmap for future research and application in SCM.