Implementation of a patient safety center in an emergency care unit: Nurses’ perspective

Abstract

Objective: to comprehend the implementation of the Patient Safety Center in an Emergency Care Unit from the nurses’ perspective. Method: qualitative case study, conducted in an Emergency Care Unit in a city in the Midwest Region of Minas Gerais, Brazil, with the participation of 12 nurses. The data were collected from September to November 2019 through an interview guided by a semi-structured script, Comic Book Technique and observation. For the analysis the content analysis was adopted. Results: two thematic categories emerged: Challenges of the implementation of the Patient Safety Center and Facilities of the implementation of the Patient Safety Center. Conclusion: fragilities and challenges were identified that impact on the implementation process of the center and consequently on patient care, which may serve to subsidize the implementation of new Centers for Patient Safety in health services.