"Okay, My Rant is Over": The Language of Emotion in Computer-Mediated Communication

Abstract

Even when instructors take steps to mitigate conflict between students, online discussions are likely to be more emotional than face-to-face discussions, and student posts frequently bear characteristics of ranting. This paper uses a model from the field of psycholinguistics to identify linguistic features that writers use to communicate emotion in CMC to substitute for the nonverbal emotional cues that speakers and listeners rely on in face-to-face conversation. Our analysis of the online forum for a course called Presidential Election Rhetoric illustrates not only that students use linguistic features to express emotion but also that they transmit emotion to one another through the use of these features. Additionally, we suggest that students' unfamiliarity expressing emotion subtly and accurately using linguistic features contributes to the quality of ranting in CMC. Finally, we recommend specific strategies to help students further hone their skills at expressing and perceiving emotion in CMC. © 2012 Elsevier Inc.