The Effect of Core Competency on Employee Performance with Moderating Role of Employee Engagement: A Case Study in Jordanian Commercial Banks

Abstract

This paper examines the mediating role of employee engagement in the relationship between core competency and employee performance in Jordanian commercial banks. The research design adopted was a cross-sectional design survey that examined how core competencies enhanced employee performance. Two hundred and sixty-nine copies of a questionnaire were distributed among respondents consisting of bank managers. The collected data was analysed using SPSS within a significance level of 0.05. The results derived from this study showed there is a strong positive relationship between core competence (leadership skills, communication skills, customer service orientation, problem solving) and employee performance in Jordanian commercial banks based in Jordan. In addition, the significant role of employee engagement as a moderator is undeniable.