Automatic car damage assessment system: Reading and understanding videos as professional insurance inspectors

Abstract

We demonstrate a car damage assessment system in car insurance field based on artificial intelligence techniques, which can exempt insurance inspectors from checking cars on site and help people without professional knowledge to evaluate car damages when accidents happen. Unlike existing approaches, we utilize videos instead of photos to interact with users to make the whole procedure as simple as possible. We adopt object and video detection and segmentation techniques in computer vision, and take advantage of multiple frames extracted from videos to achieve high damage recognition accuracy. The system uploads video streams captured by mobile devices, recognizes car damage on the cloud asynchronously and then returns damaged components and repair costs to users. The system evaluates car damages and returns results automatically and effectively in seconds, which reduces laboratory costs and decreases insurance claim time significantly.