Oracle mobile user assistance testing

Abstract

In order to create a set of Oracle Mobile Applications patterns and guidelines that would reflect the needs of customers both in the US and other global areas, we conducted a set of user feedback sessions on messages with mobile application users in both the UK and the US. Participants were asked to consider scenarios that covered how they expected notifications to work, collaboration scenarios, how messages might display, specific wording alternatives for messages, and expectations for confirmation messages. The information gained from these interviews and sessions was used to validate assumptions, previous research findings, and anecdotal evidence, as well as to explore wants and needs for future releases of mobile applications for enterprise users. This information was then used to create a new set of patterns for mobile messaging, as well as to create guidelines for content of messages for our development teams. © 2011 Springer-Verlag.