Critical success factors for ERP deployments

Abstract

As pre-packaged multi-module software solutions, Enterprise Resource Planning (ERP) systems do not necessarily satisfy by default the needs of the entities where they are deployed, and require customization and sometimes, additional development in order to satisfy the end-users' requirements. Due to several reasons, many ERP implementation projects are geared towards failure, out-of-budget deployments, implementations unable to deliver the expected functionality or, in the best of cases, delays. As a consequence, the study of implementation success has become a relevant research issue in the ERP field. This article contributes to this subject by presenting a novel taxonomy of the critical factors that can lead to thriving ERP projects, gathering information from ERP implementations in the private, public, and international sectors.