Aircraft interior and seat design: priorities based on passengers’ opinions

Abstract

For many years, comfort has been an important factor for passengers in choosing the airline and the aircraft (Brauer, 2006) and it makes sense to design a comfortable interior and seat to attract passengers. It might not only be important to feel comfortable during the flight but also feeling comfortable about the flight (Vink, 2020). Decision influencing factors in the future of mobility might incorporate new elements such as sustainability, and future travel may have a requirement to use more sustainable solutions. Many sustainable aircraft concepts use some form of propeller drive in the engine (IATA, 2019). In more sustainable travel options, the same comfort rules might apply to customer satisfaction. Therefore, it is important to study the relevant comfort factors for usage of more sustainable turboprop and electric propeller airplanes.