Quality management in automotive manufacturing & service sector

Abstract

The paper presents the systematic literature review of range of extensive research paper which is based on quality management and thus it will help the research scholars, managers of organization & the decision makers of various SME’s to better understand the concept of quality. The research on Quality management has emerged from the practical requirement This study uses a comprehensive literature review of previous published literature from reputed journals. The review includes the paper related to case study, implementation of quality, concept and application of quality tools.The review is done on the basis of previous available research papers from the reputed journals and by the data base from search engines; hence it has not included the suggestion and guideline of experts. Thus empirical study is required to be conducted in order to get better clarification of QMS. This article has made contribution in the manner that it has included the research paper in all the aspect of quality management. The review includes the research paper from the background of implementation, review, application and case studies of QM in various sectors. Also paper related to critical success factor for QM implementation has been included for better understanding and improving the production process. Many investigations regarding study of quality culture around the manufacturing organization were included to understand how it affects the organizational performance. From the study many gap has been identified from previous literature that requires to be studied in future for successful implementation of quality management.