Customer Knowledge Management In the Cloud Ecosytem

Abstract

According to Internet Live Stats (2018), around 6,000 tweets are sent every second, which corresponds to 500 million tweets per day. According to Statista (2018b), the installed base of IoT devices is forecast to grow to almost 31 billion worldwide in 2020. Technologies supporting knowledge capture, creation, and sharing include intelligent agents, tools for knowledge discovery and collaboration, groupware, enterprise knowledge portals, electronic document and content management systems, knowledge harvesting tools, search engines, and knowledge management suites (Turban et al., 2011). [...]it demonstrates significant industrial implications as illustrated by the business cases of Sears and Walmart, relating the success and failure of modern enterprises to the ability to leverage customer knowledge, customer relationships, and the advances in Big Data and Cloud Computing.