The buildings (dis)pathology: analysis of management tools for building maintenance services

Abstract

Buildings are susceptible to both inherent and external vulnerabilities throughout all phases of the construction process, spanning from design to occupancy. Many types of failures can impact these structures. Researching building failures involves a three-step approach: listening, categorizing, and determining solutions that prioritize the least invasive and cost-effective interventions. This research aims to present different prioritization methods and identify the most appropriate methodology for diagnosing and addressing specific failures. The research evaluates conventional tools, as follows BASICO, SWIFT, FMEA, AFF, and GUT matrix, offering a critical analysis of their strengths and weaknesses. A case study focusing on moisture-related maintenance services for building facades is presented. Finally, the GUT matrix and the FMEA method are the most effective approaches for addressing building failures, however, the GUT matrix stands out for being easier to apply in building maintenance management.