Information Takeout and Delivery: A Case Study Exploring Different Library Service Delivery Models

Abstract

This article explores the transformation from the traditional service delivery model of a hospital library (patrons come to the library to request materials and information) to a more dynamic service delivery model where library staff deliver all services on clinical floors, participate in clinical rounds, and teach in staff and physician offices. This model is similar to the "informationist role." The article discusses the "Information Takeout and Delivery Service" model and includes usage statistics comparing 2005 to 2008. It also shows that data from a questionnaire of 50 library users who were identified as "active library users" illustrate that this change in service had a positive effect on staff, physicians, and on patient care. © Taylor & Francis Group, LLC.