Satisfaction of women with telehealth services during COVID-19 paves the way for wider implementation

Abstract

Background: Although underdeveloped in Iraq, telehealth was one tool used to continue health service provision during the COVID-19 pandemic. Aim: To assess women’s experiences and satisfaction with gynaecological and obstetric telehealth services in Iraq during the COVID-19 pandemic. Methods: Free telehealth services were provided by 4 obstetrician-gynaecologists associated with private clinics in 2020–2021. All patients who accessed the services between June 2020 and February 2021 were invited to complete a post-consultation survey on their experience and satisfaction with services. Results were analysed using descriptive statistics and logistic regression conducted using SPSS version 25. Results: A total of 151 (30.2%) women responded to the survey. Two-thirds (61.6%) of them were between the ages of 19 and 30 years. Some 50.3% learned about telehealth through social media. Gynaecological consultations accounted for 48.3% of all visits, obstetric consultations 42.4% and consultations for both gynaecological and obstetric care 9.3%. Overall, 57.0% of the women were satisfied, 7.9% were dissatisfied and 35.1% neither satisfied nor dissatisfied. Some 82.7 % intended to continue using telehealth after the pandemic. Conclusion: The high-level satisfaction of women with telehealth for gynaecological and obstetric services during the COVID-19 pandemic suggests that telehealth may be a valuable complement to in-person services. Strengthening telehealth systems could be a promising strategy for increasing access to, and efficiency of, select health services beyond the pandemic.