Innovative Use of Force Field Analysis: Factors Influencing Technology-Enabled Change

Abstract

There remains a limited understanding of the factors that contribute to effectively managing technology-enabled change. Understanding the process of effective technology implementation is significant to many fields and government agencies, as organizations must do more tasks with less resources. To better understand technology-enabled change, this exploratory case study applied a unique conceptual framework consistent of the synthesis of a force field analysis and theories of change through technology insertion. Thirteen participants provided data through interviews, field observations, and a questionnaire. Findings revealed communication issues, a fundamental misconception in training, and a false assumption that most personnel easily acquire computer literacy.