THE INFLUENCE OF THE FORM OF THE 9-POINT SCALE IN THE AHP METHOD ON THE CONSISTENCY OF JUDGMENTS

Abstract

Quality of decisions depends largely on the ability to correctly define and assess the problem. In the case of complex issues, it is recommended to use decision support methods, e.g. multicriteria methods. The objective of this paper is to report the studies related to the influence of the graphic form of the 9-point, fundamental Saaty's comparison scale used in the AHP method on the consistency of judgments, that is, to measure the fraction of judgments with CR>0,10. Since the AHP is one of the most frequently used decision support methods in management, in terms of modeling decision problems, there is a need to explore one of its most frequently discussed problems-inconsistency of results. It will improve the quality of decisions made with the use of this tool. The empirical study was conducted among 540 respondents, using the AHP method. Due to errors in filling in the questionnaire , only 424 questionnaires were included in further analysis. Individual model was prepared and analyzed for each respondent. All results were then entered into a spreadsheet and subjected to statistical analysis. It examines four most commonly used graphic forms of scale (specifically: numerical, two-stage tabular verbal, tabular verbal horizontal and vertical). Chi-square test and F-test showed no significant difference between them in relation to the existence of inconsistent results (CR > 0.1). It allows suggest that the form of graphic scale does not affect the consistency of answers. However, additional analysis showed that it affects errors in questionnaires.